Refund, Return, Cancellation & Exchange Policy

At MyPlant.in, we take great care in packaging and delivering our plants to ensure they reach you in the best possible condition. Since plants are living products, minor changes or slight damage may occur during transit.

Please read our Refund, Return, Cancellation, and Exchange Policy carefully before placing an order.

1. Refund Policy

All orders placed on MyPlant.in are considered final and non-refundable under normal circumstances. We do not offer refunds for change of mind or other reasons unrelated to an approved delivery issue.

However, if your order arrives with a significantly damaged plant or a missing item, you may submit a claim for review by our team.

Important: Minor damage to one or two leaves during transportation is normal and does not qualify for a refund or replacement. Refunds or replacements may be considered only when a plant arrives significantly damaged or an item is missing, subject to verification and approval by our team.

How to Submit a Claim

To help us resolve your issue efficiently, please follow these steps:

Step 1: Record an Unboxing Video

Start recording before opening the package.
Show the unopened package and its condition before opening it.
Open the package slowly and clearly record all the contents.
Show the condition of each plant and item received.

For guidance, please refer to our sample unboxing video.

Step 2: Submit Your Claim Within 24 Hours

If your order arrives damaged or contains a missing item, complete our Claim Form and upload the unboxing video within 24 hours of delivery.

Our team will review the submitted evidence and contact you regarding the resolution.

Please Note: A proper unboxing video is required for claim verification. Claims submitted without the required video may not be accepted. Refunds or replacements will be considered only for eligible cases verified and approved by our team.

Late or Missing Refunds

If your refund has been approved but the amount has not yet appeared in your account, please follow these steps:

Check your bank account or original payment method.
Contact your bank or credit card provider, as additional processing time may be required.
If you still have not received the refund, contact our customer support team for assistance.

Refund processing times may vary depending on your payment provider.

2. Incorrect Address or Customer Information

Customers are responsible for providing accurate and complete shipping information when placing an order, including the recipient’s name, delivery address, PIN code, and mobile number.

MyPlant.in does not offer refunds or automatic reshipments when an order cannot be delivered due to incorrect or incomplete information provided by the customer.

If you notice an error in your order details, please contact us at support@upjau.in within 24 hours of placing your order.

We will try to assist you if the order has not yet been dispatched. Once an order has been shipped, we cannot guarantee that changes to the shipping details will be possible.

If a shipment is returned to us because of incorrect information or customer unavailability, it will not be automatically reshipped, and a refund will not be initiated under this policy.

3. Courier Delivery Issues

We understand that delivery delays and courier-related problems can be frustrating. If your order cannot be delivered because of a verified courier service issue, such as a failed delivery attempt or an operational delivery problem, we will arrange a reshipment where applicable.

The reshipment process may take additional time depending on the courier company’s investigation and response. We appreciate your patience while the issue is resolved.

Order Marked as Delivered but Not Received

Our shipments are delivered using an OTP-based verification system. The delivery OTP is sent to the customer and is required to confirm delivery.

Please never share your delivery OTP with anyone unless you have physically received your package.

If an order is marked as delivered but you have not received it, contact our customer support team promptly so that the delivery details can be reviewed.

If the delivery OTP has been shared and the order is subsequently marked as delivered, a refund or replacement may not be available under this policy, subject to verification of the circumstances and applicable consumer protection requirements.

4. Return Policy

MyPlant.in does not accept routine returns of plants or other products. All sales are considered final.

Please review your order carefully before completing your purchase.

This policy does not prevent customers from raising valid claims for significantly damaged or missing items under our Refund Policy, or from exercising any rights available under applicable consumer protection laws.

5. Cancellation Policy

Orders cannot ordinarily be cancelled once placed, and all orders are considered final.

However, if you no longer wish to receive your order, please contact us as soon as possible at helpdeskmyplant@gmail.com

If the order has not yet been dispatched, we will make reasonable efforts to stop the shipment. Please note that stopping an order before dispatch does not automatically entitle the customer to a refund under our standard policy.

Once an order has been dispatched, cancellation may no longer be possible.

Cancellation requests are handled subject to the order’s processing status and applicable consumer protection laws.

6. Exchange Policy

We do not offer routine exchanges for plants or other products.

However, if an item arrives significantly damaged or an item is missing, you may submit a claim under our Refund Policy. Any replacement will be subject to verification, eligibility, and approval by our team.

7. Customer Support

If you have questions about an order, need help submitting a claim, or require assistance with a delivery issue, please contact us using the details below.